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Frequently Asked Questions
THE JEWELRY
Every Chic by Christina piece is created as a one-of-a-kind design. Once it finds its person, that exact design will not be recreated. Natural variations in gemstones make each piece even more individual — no two are exactly alike.
Yes. The piece pictured is the piece you will receive. Because natural gemstones vary in color, pattern, texture and markings, those natural differences are part of what makes each piece one of a kind.
Each piece may feature a unique combination of natural gemstones and thoughtfully chosen materials, including wood, bone, glass, leather, sterling silver, gold-plated accents, brass, sea glass and crystal. Materials vary from piece to piece and are listed with each design.
ORDERS & SHIPPING
Orders are typically prepared and shipped within 2–3 business days. Once your order is on its way, you'll receive tracking information so you can follow its journey to you.
Delivery time depends on the shipping method and destination. Once your order has shipped, you'll receive tracking information with the most up-to-date delivery estimate.
Standard U.S. shipping is $8. Complimentary standard shipping is available on orders of $100 or more. Express shipping is available for $15.
At this time, Chic by Christina ships within the United States. International shipping may be available in the future.
RETURNS & REFUNDS
I want you to love the piece you chose. If it isn’t quite right, unworn and unused jewelry may be returned within 14 days of delivery for a refund to your original payment method.
Items must be returned in their original condition and packaging. Because each Chic by Christina piece is handcrafted and one of one, traditional exchanges are not available. If another piece catches your eye, you may return your original purchase if eligible and purchase the new piece separately, subject to availability.
Return shipping costs are the responsibility of the customer.
Please contact Chic by Christina within 3 days of delivery with your order number and photos of the item and packaging. I’ll take care of you and work with you to make it right. If your jewelry arrives damaged or you receive the wrong item, Chic by Christina will cover the return shipping cost.
Please contact Chic by Christina within 14 days of delivery with your order number and the item you’d like to return. I’ll provide the next steps for sending your piece back.
Once your return is received and confirmed to be unworn, unused, and in its original condition and packaging, your refund will be processed to your original payment method.
SIZING & FIT
Wrap a soft measuring tape snugly around your wrist where you normally wear your bracelet. Note the measurement where the tape meets, without adding extra room. If you don’t have a measuring tape, use a piece of string or ribbon and measure it against a ruler. Select the wrist measurement closest to yours when choosing your bracelet.
Choose the size closest to your actual wrist measurement. If you’re between sizes, select the larger size and leave a note at checkout with your exact wrist measurement. Since each piece is handcrafted, I’ll adjust the bracelet for a comfortable fit while keeping the original design as close as possible.
Yes. Your bracelet will be adjusted to fit the wrist size you select when ordering. Because each piece is one of one, resizing may require small adjustments to the placement or number of stones while preserving the original design and character of the piece.
JEWELRY CARE
Treat your jewelry with a little care and it will love you right back. Keep pieces dry, avoid lotions, perfumes and harsh chemicals, and store them somewhere protected when not being worn. For complete care instructions, visit the Chic by Christina Jewelry Care page.
Chic by Christina recommends removing your jewelry before showering, swimming or exercising. Water, chemicals and prolonged moisture can affect natural stones, metals, finishes, elastic and other materials over time.
Gently wipe your jewelry with a soft, dry cloth after wearing. Because each piece may contain a unique combination of natural stones and other materials, avoid harsh cleaners, chemicals and ultrasonic cleaning.
OTHER QUESTIONS
Chic by Christina does not currently offer custom designs. Each piece is created as a one-of-one design and then waits for the person who finds it. While pieces can be adjusted for fit, the original design is part of what makes each one unique.
Absolutely. Chic by Christina pieces make beautiful gifts and arrive thoughtfully packaged. If you’re sending a piece directly to someone special, you can include a gift message with your order.
I'd love to help. Visit the Chic by Christina Contact page and send me a message, and I’ll get back to you as soon as I can.
